There are several things that I like about this highchair and a couple that I do not like. I love that this highchair is made out of wood. It has a nice cherry color and is solid in its construction. It comes with a removable tray. On the tray is another tray that is easy to remove and wash. The nice thing about this feature is that it can be removed without worrying about the baby falling out of the chair while you are washing it off. There is a pad for the seat and back. It is fairly thin, attaches to the back and sides of the highchair. The pad also had straps that hold the baby in place. I really do not like the construction of these straps. They are very flimsy and poor quality. One side of the clip sometimes does not like to fasten.
When I addressed this problem with Eddie Bauer, I was told that although the highchair is an official Eddie Bauer product, I needed to contact the manufacturer to address my problem. I was extremely disappointed by Eddie Bauer’s lack of concern. I would think that if my name were on a product (especially one used by children) that I would have at least a little concern regarding the quality of the product. But, I guess that I come from a different world than they do.
Overall, I love the product and hate the customer service. I hope if you purchase any of their products, you never need their customer service!
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